WorkKeys Taken on Paper

Next Steps | Important Dates | Help and Contact 

Test Administration Process Next Steps

Select your current phase of the test administration process to see resources related to that phase.

 

Step 1: Orientation – Learn about test formats and policies, request a change of contact or organization information, and select test staff and set up accounts.

Step 2: Configuration – Order paper test materials and learn about online testing readiness.

Step 3: Accommodation – Learn about accessibility supports and how to assign accommodations. 

Step 4: Preparation – Prepare your facility and staff for test day. Train your staff. Provide examinees with test preparation information.

Step 5: Administration - Administer the test

Step 6: Transportation – Complete irregularity form if needed. Enter a Scoring Order for paper materials being returned. Return paper test materials. Use Local Scan (if applicable) to scan answer documents

Step 7: Interpretation - Access and understand score reports; share reporting information with examinees.

 

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Important Dates

Please check your saved addresses in your shipping carrier's system for ACT return labels and make any appropriate updates or you may experience delays in processing. Use only the following addresses to return materials for ACT WorkKeys: 

Scorable test materials should be returned to: ACT WorkKeys Processing Pearson 9200 Earhart Ln Cedar Rapids, IA 52404 

Nonscorable materials should be returned to: ACT WorkKeys ACT Return Processing Center 821 Memorial Ave. Camden, NJ 08103 

No materials should be returned to an ACT address in Iowa City, Iowa.

Helpful Links

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College and Career Readiness Information System (CCRIS)

Change of Contact or Organization Form

Examinee Records Modification Request Form (act.org)

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ACT WorkKeys General Questions
Phone: 800.967.5539
7:00 AM-7:00 PM, Central time, excluding holidays
Email: workkeys@act.org

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Learn about Test Formats and Policies

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Select Test Staff

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Training:

Order Test Materials

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Training:

Tip: Order test materials as early as possible, at least two weeks before the scheduled test date.

Tip: Test booklets contain an expiration date. Make sure you test before that date and return materials promptly for scoring.

Learn about Accessibility Supports

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Arrange for Accommodations and/or English Learner (EL) Supports

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Tip: Review the Accessibility Supports Guide if you have questions about the accommodations and supports available for ACT WorkKeys.

Provide Examinees Test Prep Information

Prepare Your Facility, Staff, and Test Materials

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Training:

Tip: Register and watch this training available on demand at no cost.

Tip: Review the “Test Materials” section of the manual before receiving your shipment. Refer to the “Receiving Materials before
Testing” section while unpacking your test materials.

Tip: Remember to hold a training session with all testing staff (new and old) before test day.

Administer the Test

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Supplements:

Tip: Test booklets contain an expiration date. Make sure examinees are using current test booklets and answer documents are returned promptly for scoring.

Tip: Make sure examinees properly grid the form code into the Test Form block on their answer documents.

Tip: If you are testing an examinee authorized for English learner supports, have the ACT-Authorized Bilingual Word to Word Dictionaries list handy to verify at check-in that the dictionary can be used for testing.

Return Test Materials

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Using Local Scan

ACT Local Scan software allows ACT WorkKeys site administrators to load a stack of examinee answer documents into the hopper of a compatible scanner, scan them, and a short time later, generate examinee score reports from the Online Reports Portal.

Requirements:

 You can add Local Scan by completing the Change of Contact or Organizational Information form and selecting the Add or Remove Products/Assessments.

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Access and Understand Score Reports

Website:

  • Online Reports Portal
    Tip: Reports are available in the Online Reports Portal 24 hours after online testing takes place. For paper testing, reports are available 10 days after answer document receipt and processing. Users must have the Portal Manager role to use the Reports Portal.

Resources:

  • Generate an Instant Score Report (web content)
    Tip: Run an Instant Score Report for examinees after testing.
  • Validus User Guide  (web content)
  • Online Reports Portal User Guide (pdf)
    Tip: This guide shows you how to use the Online Reports Portal and explains the parameters for running each report. It also covers downloading, saving, and printing the generated reports.
  • Score Reports Available in Online Reports Portal (pdf)
    Tip: This document provides a list and description of all available reports. Click on the title for an interactive display of the report.
  • RegiSTAR User Guide (pdf)
    Tip: Use this guide to learn how to use the RegiSTAR system for reporting and managing ACT WorkKeys NCRC.
    Tip: When selecting the date range of when tests were scored, always select the first day of the month to pull all data.

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Technical Manuals

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Digital Badging

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Share Information with Examinees

Websites:

  • MyWorkKeys 
    Tip: Examinees who earn an ACT WorkKeys NCRC can access test scores as well as view, print, and share their certificate by either creating an account or accessing an existing account.

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How Examinees can Search for Career Choices Based on WorkKeys Scores

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